DATADENTAL SERVICES GROUP

 

Amtec Healthcare is a leader in the support, implementation and integration of SeeBeyond's DataDental system and the provision of associated support and services. DataDental is a comprehensive, fully integrated enterprise-wide business application suite designed specifically to administer Indemnity, HMO and PPO products within the dental and vision benefits marketplace. In addition, Amtec Healthcare and SeeBeyond offer the full spectrum of HIPAA, eBusiness and Application Integration (eAI) solutions for dental insurers seeking improved business operations resulting in reduced costs, increased market share and improved client service.

Amtec Healthcare's Role; Amtec Healthcare's experienced DataDental professionals provide clients with an array of core DataDental services including software support, software maintenance releases and technical services as well as an optional offering of customized software development and/or transformational outsourcing services, ranging from partial to complete outsourcing of all IT and business processes, at the client site or on a hosted software basis through Amtec Healthcare business partners.

Consulting Services

Additionally, Amtec Healthcare provides a range of consulting services tailored to clients' unique requirements including:

• Onsite evaluation done in conjunction with clients' management
• Payer and Provider system requirements definition and vendor selection projects
• Customized application source code and documentation
• Customized education planning, course development and classes
• Crystal Reports development
• Dental system integration services
• Provider Network evaluation and Development
• Provider Guide development
• IVR and CTI application scripting and implementation
• System transition services
• System Administration services
• Communication network management and implementation

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Dental Business Unit Planning and Implementation

Many healthcare payers are evaluating the effectiveness and cost relationship of their dental business units. Amtec Healthcare Consulting has the experience and talent to help and facilitate these efforts. Having completed similar engagements with some of the largest plans in the United States, Amtec Healthcare Consulting has the professional staff to help your Dental Business Unit realize its full potential and contribution to your enterprise growth. We offer:

• Dental business unit operations evaluations and restructuring studies
• Expense allocation evaluation and costing
• Operations cost studies
• Business operations realignment studies
• Dental Provider Network development
• IT system studies, benefit analysis, RFP development and vendor selection assistance
• Dental payer system support services

Application Support and Maintenance

Amtec Healthcare provides the following types of DataDental and DataLoad application support and maintenance services. The range of support and services provided by Amtec Healthcare will depend on the requirements of its clients and business. These services include the following:

• DataDental and DataLoad implementation services
• Application source code support, maintenance and updates for all releases of DataDental including release 4.5.2 and DataLoad beyond release 2.0.4 and beyond
• Application source code and operations support via telephone and email
• Unit and System tests for new leases, patches and upgrades
• Crystal Reports development
• Application Program Interfaces (API) for communication with third party software
• Claims imaging and data entry services
• Data center hosting for and maintenance of client web site including links with DataDental and provider office systems
• Data center support for client web site through Amtec Healthcare business partnerships and alliances
• Management of client in-house LANVendor management for all client IT technical vendors
• Implementation and support of a decision support system and database

Technical Services

Amtec Healthcare provides technical services, including a range of support and services provided by Amtec Healthcare will depend on the requirements of its clients and business. These services include the following:

• Database Administration and Management
• Solaris and MS NT Administration
• Technical Project Management
• Requirements Definition
• System Tuning
• Adjudication Rules Definition
• Application System Design, Programming and Testing

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Application Hosting & Outsourcing

Amtec Healthcare provides application hosting and outsourcing services. Some of these services may be provided through Amtec Healthcare business partnerships. The range of support and services provided by Amtec Healthcare will depend on the requirements of its clients and business. These services include the following:

• Hosting the DataDental application suite
• Launching information system programs defined by client in standard scripts on a predetermined timing basis
• System administration of the Sun Solaris system hosting DataDental applications
• Planning and installation of new operating system releases
• Administration of the DataDental Informix database
• Planning and implementation of new database management system releases
• Wide Area Network (WAN) management and consultation for interfaces with the data center and client offices in multiple states
• Consultation and implementation of WAN enhancements and communication with multiple states
• Network evaluation, analysis or consultation for client in-house LAN
• Data center help desk support for hardware, operating system, database and network management
• Outsource specific IT, claims processing or other business processes
• Imaging and data entry services that support DataDental functions
• Interactive Voice Response and other telephony application support services and interfaces with the DataDental application suite

Communication Network Management

Amtec Healthcare provides network management services. The range of support and services provided by Amtec Healthcare will depend on the requirements of its clients and business. These services include the following:

• Network Design
• Engineering
• Circuit Provisioning
• Comprehensive Alert Monitoring
• Network Reporting
• Change Control and Documentation
• Configuration Management
• Vendor Management

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Hardware Configuration

Amtec Healthcare provides hardware configuration services: The range of support and services provided by Amtec Healthcare will depend on the requirements of its clients and business. These services may include the following:

• Hardware configuration consulting
• Hardware acquisition services including VAR relationships with Amtec Healthcare business partners

Database Conversion

Amtec Healthcare provides database conversion services. The range of support and services provided by Amtec Healthcare will depend on the requirements of its clients and business. These services include the following:

• Database conversion consulting
• Database conversion project management
• Database conversion programming and data entry support
• Access to Amtec Healthcare business partner software tools to support database conversions.

Training

Amtec Healthcare provides Training services which include:

• DataDental Introduction
• DataDental Implementation
• DataDental Claims Workshop
• DataLoad Introduction
• DataLoad Workshop
• Paperless System Planning
• Production Workflow Management
• Systems Integration
• Crystal Reports Programming
• Decision Support System Integration

Business Analysis

Amtec Healthcare provides Business Analysis services which include:

• Executive Planning
• Product Business Analysis
• Installation / Setup Analysis
• Business Conversion Analysis and Testing
• Decision Support and Data Warehousing
• RFP Development
• Account Management.

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Software Development

Amtec Healthcare provides Dental Payer System Development services including:

• Enhancements DataDental and DataLoad
• Custom enhancements as requested by clients possessing their own DataDental and DataLoad source code licenses
• Creation of new DataDental and DataLoad
• Automated interfaces to decision support and executive information systems that provide for data drill down and reporting
• Enhancement of the Internet capabilities
• Customized rules logic for automated adjudication